Business Office FAQ’s

What is a Campus Store book voucher? (Day Students)

Campus Store book vouchers are provided to students who have financial aid awards that exceeds their tuition and fee charges for the current semester.  Campus Store book vouchers are also provided for students that been awarded the LIFE scholarship and HOPE scholarship.  LIFE and HOPE recipients will be issued a $150.00 Campus Store book voucher per semester.  If you have used your work-study award to help clear your balance, have a payment plan, missing documents or your financial aid has not been approved, you will not receive a Campus Store book voucher.

What if I do not use the full allotment of the Campus Store book voucher? (Day Students)

Students are only charge for their actual purchases in the Campus Store.  The funds will not be lost if you do not use them.  A refund for any unused portion will be released if eligible. 

What can the Campus Store book voucher funds be used for? (Day Students)

Campus Store book vouchers can be used for any purchases in the Campus Store only.  You cannot use the funds at any other location.

How long will I be able to use these funds? (Day Students)

Each semester students will have 7 business days after the drop/add date to use their Campus Store book voucher.  This will allow students ample time to purchase needed items.  Campus Store book vouchers will expire at 5:00 pm on that date.  An exact date will be provided by a Business Office Coordinator during the registration process each semester.  Once the Campus Store book voucher has expired, you can no longer use this in the Campus Store. 

How much will I get on my Campus Store book voucher? (Day Students)

The amount you receive will depend on the amount of funds you have after charges are deducted from your financial aid.  You will only be allotted this amount. 

           I have work-study, but there is still a balance due, why? (Day Students)

Work-study is not a grant or scholarship.  You must work in order to receive the funds for this.  Students are responsible for finding their own employment and making sure the balance is satisfied.  If the full amount is not worked, you will not be allowed to use this as upfront credit the next semester.  If you do not submit a timesheet prior to the second due date, you will lose the work-study that was awarded to you.

The Business Office is telling me I need to complete the forms on the LC Portal, where are these forms and why am I required to complete these?

The forms are located on your LC Portal account.  Once logged in, you will see the missing forms located on the tab.  There you will see all forms that are available to you.  Forms that are only required once, will no longer be accessible once you have submitted them.  The Communication Authorization will always be accessible to you.  It is imperative that you keep this form updated.  The Business Office cannot discuss your information with anyone unless you have provided their name.  The names that you have provided will show by scrolling down on the ‘Finances’ tab.

What are my options for the meal plan? (Day Commuter and Off Campus Residents)

Currently, only Off-Campus Limestone Resident and Commuter students have options for meal plans.  If you are an Off-Campus Limestone Resident, you will be able to choose a full 21 meal plan or a reduced 10 meal plan. Commuter students have the option of no meal plan, a reduced 10 meal plans, or the 21-meal plan. You are required to submit this form to officially make your selection.  Once you have made your selection, you will have until 5:00 on the drop/add date (7 calendar days after the first day of class) to change this. 

My account reflects a hold, why?
There are multiple reasons a hold is placed on a student’s account.  Athletics’ place holds for equipment, Library places holds for overdue items, the Business Office places holds for a balance due, delinquent payments, etc.  The Business Office places mass holds on all accounts that have a balance due at that time.  The staff then works diligently to audit these accounts.  Once all information has been verified, the Business Office staff will either delete the hold is all is well or if the student has delinquent payments, insufficient aid, missing documents, etc. the hold will remain.  If your account reflects a hold, you will need to contact the department that placed the hold on the account.  That department will be the only one that can remove the hold.

I thought my charges were covered by financial aid and the payment made at the start of the semester.  Now I owe additional funds, why?

At the start of each semester, the Business Office staff uses estimated figures that are based on the current status of registration, housing and financial aid.  At any time this could change.  Financial aid is based on regulations that are set by the federal government.  Limestone University must strictly abide by these regulations.  If you change anything concerning your courses or housing after you the date that you ‘cleared’ with the Business Office you may incur additional fees. 

My parent (s) called the Business Office concerning my bill.  He/she was told that the account could not be discussed with them because their name was not listed on the Communication Authorization Form, why?

When a student enrolls in college, becomes 18 or becomes independent, they are responsible for all private information concerning them.  Students must complete the Communication Authorization Form on your LC Portal.  Limestone University must abide by the FERPA regulations. 

My parents/guardian wants access to view my account and bills, how can they do that?

Only students can provide someone else the access to your information at Limestone University.  Students have the option of providing them with a Parent Pin.  This allows parents/guardian access to the student account.  This will also allow them to make payments on the account and to view account activity.    Only the student will have access to provide them this information. 

When I call the Business Office to ask about my refund, no one will give me the information, why?

Also due to FERPA regulations and to ensure the safety of the student’s information, we have no way to verify your identity by phone.  We direct students to view the refund information online that is available on their LC Portal.  We can only provide you general information such as the refund date.  It is also suggested that students refrain from calling the Business Office during the refund audits.  This will slow the process and could take additional time to release the refunds.

BankMobile has restricted my card, why?

There are many reasons that your card may be restricted, but the most common is for verification of your identity.  You will need to contact BankMobile concerning this.  Only BankMobile can inform you of what is needed to release this restriction. 

Why does Limestone University use BankMobile to issue refunds?

BankMobile has the capability to mass release refund amounts.  BankMobile also has the capability to offer multiple methods of receiving your refund.  Limestone University does not have these capabilities.  By partnering with BankMobile, students are able to receive their refunds much faster and by their preferred method. 

Why does it take so long to receive my refund from Limestone University?

Limestone University provides two refund dates per month.  This allows us to audit each student’s account for accuracy of charges and financial aid.  The Business Office releases refunds as close to the 15th and 30th of each month as possible.  The audit will begin the next business day after the refund lock date. 

My credit was created after the lock date, will I still receive a refund?

You will still receive a refund, but not on the refund date scheduled with the lock date.  If a credit remains after the next refund lock date, you will receive the refund on that scheduled disbursement date.

I also use Vocational Rehab, Military TA, Company Letter, etc. along with my financial aid.  My financial aid was posted to my account and I did not receive the full financial aid amount in my refund because Vocational Rehab, Military TA, Company Letter, etc. has not paid yet. 

You will only receive the credit amount reflected on your student account.  We cannot issue the expected refund amount.  Once payment is made, a refund will be issued according to the refund schedule that is available.

I will not be able to pick up my work-study check, can I give permission for someone else to pick this up? (Day Students)

Unfortunately, we do not allow someone else to pick your work-study checks; even with written consent.  We will hold the check until you return.  All checks must be picked up prior to the end of the semester.  If you would like your check mailed, please stop by the Business Office.  You will need to complete some paperwork to have this mailed.